Magento 2 Login As Customer Extension

Magento 2 Login as Customer lets admin users access customer accounts in one click — no passwords or authentication data required. Support your customers faster, resolve issues instantly, and deliver a smooth experience with minimal effort.

Note: Magento 2.4.0 includes a basic Login as Customer feature (originally developed by Magefan). The Magefan extension extends it with advanced logging, cart merge prevention, cache control, store view selection, and more — making it ideal for professional support teams.

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What you get

Everything you need to securely access and manage customer accounts — without friction

Core functionality

One-click login from admin grid, order, or customer page

Full access to cart, orders, wishlist, and addresses

Detailed login logs (who, when, which account)

Guest cart protection during admin sessions

Multi-store view detection

Security & integration

No password sharing required

Prevent unwanted cart merges

Guest order conversion

Compatible with Magento 2.3–2.4.x, Hyvä & Breeze themes

We used similar extension for Magento 1, and need to say thanks magefan for sharing this extension. We often use it during development and issue checking. Thank you!

By Andreas

Works like a charm for us.

By Sumit Sharma

This really helps us give our customers extra customer service... we can help them get products in their shopping cart or help them make sure they are purchasing the correct items... even help with address issues. Thank you Magefan!

By Emily Pepperman

As a big B2B player in the Netherlands we use this module as a standard in our B2B webshops! It's great to help the sales team to place orders for customers or see what their wishlist is.

By Casper V

Very useful tool to manage customer queries about downloadable links.

By Andy ERSKINE

Hi, This extension is good but we were facing issues on multi-store instance, so we went with another vendor. ______________________________ Magefan's reply: Thank you for your review. Our extension actually works well with the multi-store. There is an option in the extension settings (Stores > Configuration > Magefan Extensions > Login as Customer > Store View To Login In) that enables you to choose what store view to login to. We've contacted the client to establish further steps of resolving this request.

By Shawn Simmon

What our clients say

Log into Customer Accounts from Admin

Customers may face different issues while in their account, shopping cart or checkout. To fix them managers have to get customer login data first.

Stop wasting precious time on getting these details. Log in to the customer account in Magento without a password. Directly from the admin panel.

Get into a customer account using one “Login as Customer” button on orders, customers, order and customer details pages. It is that easy.

Have Full Control Over Logins

The Magento 2 Login as Customer Extension has no limit to the number of logins or users that can log in to customer accounts. But you still need to track these closely.

- Monitor who, when and which customer’s account is entered using the entrance logs.
- Differentiate admin roles and be sure every admin user is responsible just for the field he was assigned to.

Double the Benefits with Guest to Customer

While some customers do place orders as customers, the majority still prefer the guest checkout. That’s what makes things difficult for the managers.

Never lose any data about guest orders assigned to the same person. automatically on checkout or manually from the admin.

Deliver exceptional experience by quickly identifying possible issues and fixing them timely.

Disable the Page Cache for Admins

Solving issues usually requires changing or disabling a few options. It helps to test different scenarios and identify the cause of the problem.

But your managers can’t do that if the cache is enabled.

Use the Magento 2 Login as Customer extension to disable the page cache for admin users when they log in as customers.

disable cache for admin users that login as customer

keep shopping cart items login as customer

Don’t Leave the Shopping Cart Full

Products added to the cart as a guest are automatically merged with the customer's shopping cart during the login.

Admins may add many products to the cart to test out issues while working with customers' accounts. However, they don’t need to stay there.

Disable this default Magento behaviour for admin login ONLY. So products added by the admin while testing won’t be added to the customer's shopping cart.

Brands Who Trust Us

Magento 2 Login As Customer Extension

Live Demo

Storefront Demo

Admin Panel Demo

FAQs

Can I install your Magento 2 Login as Customer module via the composer?

Yes, all our modules can be installed via the composer. Once you purchase the extension, you receive keys to the private Magefan composer repository. The composer installation commands are available in your account ("My Downloads" section).

Do you offer installation for this extension?

Each Magefan extension comes with the extension files and installation guides. The installation service is not included in the extension price. You can purchase it separately.